Treocchi – Frequently Asked Questions (FAQ)

1. What is Treocchi?

Treocchi is a multi-category lifestyle brand offering high-quality products in fashion, electronics, beauty, personal care, home essentials, and accessories. We focus on curated selections that provide value, reliability, and convenience for everyday living.

2. Where do your products ship from?

Most of our items ship from our U.S. or international fulfillment partners, depending on product category and availability. We always choose the fastest, most reliable shipping method for your order.

3. How long does shipping take?

Shipping times vary by product and destination:

  • USA Orders: 5–12 business days on average

  • International Orders: 7–20 business days

Some items may arrive sooner or in multiple packages.

4. Do you offer order tracking?

Yes. Once your order ships, you will receive a tracking number by email.
You can track your order directly from the link provided.

5. Why are some products shipped separately?

Because we work with multiple warehouses and suppliers, certain products may arrive in separate packages to ensure faster delivery.

6. What is your return policy?

We offer a 14-day return and replacement policy for eligible items.
Products must be unused, in original condition, and returned with packaging.

For full details, please visit our Return & Refund Policy page.

7. What if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect:

  1. Take photos or a short video of the issue

  2. Email us at support@treocchi.com

  3. We will send a replacement or refund quickly

We handle these issues with priority.

8. Can I cancel or change my order?

Orders can be canceled or updated within 12 hours of purchase.
After processing, cancellations are no longer possible.

Email us immediately if you need changes.

9. Do you offer refunds?

Yes. Refunds are issued to your original payment method once the return is received and inspected.
Processing time is typically 3–7 business days.

10. Are my payments secure?

Absolutely. Treocchi uses encrypted checkout and secure payment processors to protect your information.

We support major payment methods, including credit/debit cards and digital wallets.

11. Do you ship worldwide?

Yes, we ship to most countries worldwide. Shipping times and fees may vary depending on your location.

12. What if my tracking number isn’t updating?

Tracking may take 24–72 hours to update, especially during peak periods.
If no update shows after 5 days, contact us and we will check with the courier.

13. How do I contact customer support?

You can reach us anytime at:

Email: support@treocchi.com
We typically respond within 24 hours.

14. Are all products in stock?

If an item is listed on our website, it is generally available.
If stock sells out, the product page will show “Sold Out” until it’s restocked.

15. Do you offer discounts or promotions?

Yes! Treocchi regularly offers:

  • Seasonal sales

  • Discount codes

  • Free shipping offers

  • Limited-time bundles

Follow our website and social media to stay updated.